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Posted on 09.23.11 by Danny Glover @ 8:17 am
A couple of weeks ago, amid a rain-saturated week, thousands of riders on Virginia Railway Express had to catch cabs or find other rides home when VRE canceled some service during the Thursday evening journey. Many people spent hours stuck in commuting limbo and no doubt were furious. After seeing this picture, which VRE published in a newsletter for passengers this week, they should be grateful to VRE, as well as the rail owners CSX and Norfolk Southern, for avoiding a tragedy: But VRE passengers also should be outraged that the rail lines didn’t impose speed restrictions earlier Sept. 8 — and that VRE didn’t pressure the rail lines to do so (at least so far as we riders know). The policies in place for determining when to slow trains for safety reasons and when to let them chug full steam are utterly nonsensical and thus both aggravating and dangerous at the same time. The proof of this was evident a few weeks before the pictured ballast collapse on the Fredericksburg Line. The aggravation reached a pinnacle Aug. 18, when Norfolk Southern imposed speed restrictions of 15 miles per hour during an evening commute that barely got the tracks wet. It was a knee-jerk decision driven by the same kind of mentality that prompts schools and local governments in the Washington area to close at the mere chance of snow or ice rather than visible precipitation. Our “turtle train” arrived more than an hour late, long after the few sprinkles had fallen. VRE fielded numerous complaints and shared that customer aggravation with Norfolk Southern. That aggravation, followed days later by a legitimate earthquake-induced nightmare commute for VRE riders, likely led to Norfolk Southern’s dangerous leniency in imposing flood restrictions during heavy rainfalls the week of Sept. 4. After catching grief from both VRE customers and VRE as a client, the rail company didn’t want to repeat its mistakes of the recent past, so it erred in the opposite direction. This, too, is the reaction of schools and local governments after they are rightly mocked for closing prematurely. All of us VRE riders are glad that the long-distance vision of a locomotive engineer avoided tragedy Sept. 8, and we truly appreciate the commitment of both VRE and Norfolk Southern to our safety. We just wish they would exercise better judgment about when to impose speed restrictions based on fears of flash floods that could compromise the tracks. (Editor’s note: I travel the Manassas Line and actually telecommuted the day before and the day of the track collapse covered in this blog post to avoid delays. I was stunned that the rail companies took so long to impose speed restrictions, tweeted my disgust as I watched the real-time updates on VRE’s Twitter account, and was mortified when I saw the picture of the ballast collapse.) Filed under: D.C. Commuter Diary and Government and News & Politics and Photography Comments: None |
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Posted on 07.02.11 by Danny Glover @ 12:11 pm
If you want to see the incompetence of bureaucracy, look no further than the case of the “serial pooper” at a Washington, D.C., Metro station. The Washington Examiner reports that earlier this week, a Metro passenger complained to a station manager about a pile of human waste on a bridge between the Metro station and property managed by another commuter train, Virginia Railway Express. Rather than immediately assign one of Metro’s overpaid workers to clean the mess, the station manager made excuses about why it wasn’t Metro’s responsibility. He said the feces were on VRE’s property. Metro eventually power-washed the bridge while VRE staffers watched, but by then, another pile had appeared, thus leading to the “serial pooper” theory. So to recap: For four days, a pile of poop sat on a bridge while bureaucrats at two government-funded transportation agencies squabbled over who had to clean it up. Meanwhile, a That’s bureaucracy for you. Filed under: D.C. Commuter Diary and Government and News & Politics Comments: None |
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Posted on 06.06.11 by Danny Glover @ 10:25 am
My wife Kimberly is a new business owner. A few weeks ago, she decided she wants to offer historical walking tours, in antebellum garb, through Old Town Manassas. She took to the task of starting her business with gusto and made her debut appearance in costume yesterday at the annual Manassas Railway Festival. I took photos at the event and created a slideshow. Enjoy it … and if you’re in the Washington, D.C., area and would like to join Kimberly on the premier walk come July 30, you can reach her at 571-425-2888. Please also like the Manassas Past page on Facebook and follow us on Twitter. All good rednecks should know their history, and you can help us share it with others! Filed under: Business and Culture and History and Photography and Travel and Video Comments: None |
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Posted on 01.30.11 by Danny Glover @ 2:52 pm
I arrived home to a snowy scene after my Wednesday evening commute. For once I was glad to be a VRE passenger because I heard nightmares of eight-hour commutes (and more) on the snow- and ice-slicked roads. Some people stayed in hotels for the night rather than brave the nightmare traffic. It was a mild storm compared with the blizzards of December 2009 and February 2010 in the Washington, D.C., region but still bad enough to make the next morning’s commute a challenge. I did not rise to the challenge. Instead, I opted for telecommuting. I could have taken VRE, but it was running on a limited schedule and wasn’t worth the hassle. Plus who wants to walk through piles of unshoveled snow on D.C. sidewalks to get to work? Filed under: D.C. Commuter Diary and News & Politics and Photography Comments: None |
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Posted on 11.24.10 by Danny Glover @ 11:29 am
This was my life yesterday morning, which ended in my wife having to drive 30 miles round trip to rescue me and a stranded friend so we could salvage part of the workday:
I reported the news on my Facebook and Twitter feeds as it happened, including posting the photo above of the scene at Burke Center just after passengers started bailing on VRE en masse. As the Examiner noted, yesterday’s nightmare was not an isolated incident. Persistent breakdowns and delays, including two nightmares that I avoided last week thanks to VRE email alerts and a loving wife-turned-emergency-responder, have plagued the Manassas Line since summer. I have a loyal readership of Facebook friends and Twitter followers who love reading about the misery in real time. Filed under: Business and D.C. Commuter Diary and Government and News & Politics Comments: None |
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Posted on 10.21.10 by Danny Glover @ 10:16 pm
The U.S. Postal Service has no official creed, but it has this inspiring myth going for it: “Neither snow, nor rain, nor heat, nor gloom of night stays these couriers from the swift completion of their appointed rounds.” The Virginia Railway Express could use a strong dose of postal pride because today we riders received an uninspiring, excuse-filled message from the CEO about how we can expect bad weather to make our lives miserable. Rain and the flash-flood warnings it occasionally brings are the bane of his existence. “While we all know it, it is easy to forget what a strong force water can be,” CEO Dale Zehner wrote in his monthly e-mail. “Flash floods can cause instability in the tracks. Or worse, depending on the force of the water, a flash flood can wash out a section of tracks. Because of this, Norfolk Southern’s operating rules require all passenger trains to operate at restricted speed, under 15 mph. For our Manassas Line riders, this can be quite a long commute.” Tell me about it. I lived that nightmare commute a few times during the summer. The bad news is that I may have to endure it again this fall, this time because of something worse than mere water — leaf oil. Here is Zehner’s explanation:
In other words, we may be living in the 21st century, but leaf oil still trumps locomotion. I have the sinking feeling that I’ll be getting another batch of unwanted free-ride certificates from VRE over the next few weeks because of extra hours on the train. The question is how many hours I will endure before I decide I’d rather drive to work and fight the highway traffic. Filed under: Business and D.C. Commuter Diary Comments: None |
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Posted on 08.23.10 by Danny Glover @ 6:51 pm
Here’s some helpful advice for tea partiers who will be visiting the nation’s capital in coming weeks for various political events:
The warning reminded me of a scary experience I had not long after moving to Washington. While I was in graduate school at American University, I had to interview one of the leaders of the Libertarian Party for a paper, so I arranged an interview at the party’s headquarters. I soon wished I had conducted the interview by phone because party HQ was in one of the worst part’s of Washington. I had worked in Washington for a couple of years by that point, but I lived in Virginia and didn’t really know much about the city. I generally only knew how to get to work by Metro and how to get to the most famous sites so I could play tour guide when family and friends visited. None of those areas seemed particularly dangerous, even to an easily intimidated small-town boy like me. But I knew Southeast was the wrong part of town when I noticed all of the graffiti and the bars on every business’ windows. I really became scared when my cab driver tried to convince me to let him drop me off on the wrong side of the street from the Libertarian Party’s office and about a quarter-mile past all the businesses. I demanded that he make a u-turn and drop me at the office. After the interview, which was in late fall, I was horrified to realize that there wasn’t a cab in sight for me to hail back into a safer part of town. I had to walk to the nearest Metro station, which was two or three blocks away. It was the spookiest walk of my life. When I told my classmates the next day where I had been, they all thought I was nuts for going to Southeast. I wish they had been so forthcoming about D.C.’s bad neighborhoods before the interview. Filed under: Culture and Travel Comments: None |
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Posted on 08.20.10 by Danny Glover @ 6:25 pm
Truer words about Virginia Railway Express were never spoken than these by VRE chief executive Dale Zehner in the latest “Train Talk” e-mail distributed yesterday: “This summer has been a difficult one for VRE staff and riders alike.” In a span of less than two months, I earned seven free-ride certificates because of lengthy VRE delays. Two were the result of train breakdowns ahead of the one I was riding and a third was caused by a power failure on my train. Flash-flood warnings forced VRE to putt along at about five miles an hour during two other commutes. I’ve forgotten what caused the other two delays. All but two of the delays occurred in the evenings, so they seriously cut into my family time during the week. All told, I lost more than seven hours of my life, basically an extra work day, because VRE couldn’t get its act together. Before all the troubles started, I was a VRE fan; now I’m a perpetual critic of the system, on this blog, Facebook and my Twitter account (@Danny_Glover). I hope Zehner was serious when he wrote this:
VRE already has lost my loyalty — the only reason I’m still riding is because I’d lose at least twice as many hours of my life driving into Washington or to the Metro every day — and it definitely will have to earn my trust again. Filed under: Business and D.C. Commuter Diary and People Comments: None |
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Posted on 08.19.10 by Danny Glover @ 7:07 pm
I spend most of my commute on Virginia Railway Express — that’s another whiny story — but I do take a brief trips on Metro each day, from L’Enfant Plaza to Metro Center and back. I exit Metro Center at G and 12 streets. The escalators there have worked maybe 15 percent of the time since I joined the David All Group. Today I noticed the chicken-scratched sign above. Metro’s incompetence even extends to signage. What, you raise our fares twice this summer but still can’t afford a good sign? Sadly, the failures of our capital city’s public transportation are escalating (pun intended). Here’s a telling nugget from a May column in the Washington Examiner:
All the more reason to appreciate the all-too-brief respite I had as a telecommuter. Filed under: D.C. Commuter Diary and Government Comments: None |
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Posted on 06.28.10 by Danny Glover @ 10:02 pm
I want to love Virginia Railway Express, I really do. But VRE is making it tough these days. I was excited back in April when I accepted a job at a firm whose office location is convenient enough to make VRE a cost-effective commuting option. The VRE commute also saves me time — 1-1/2 hours one way vs. more than two by car — and stress. I’d rather read, play iPhone games or sleep all the way into Washington than idle behind the wheel in traffic. For the most part, I have enjoyed the VRE commute the last two months. One morning last week, I tweeted about how cool it was to see a deer and wild turkeys in the clearings along the tracks. But everything started going wrong that very day. A train breakdown commute doubled my evening commute, and we experienced delays the next two mornings and evenings. Then tonight, VRE canceled the train I take home in the evening without giving us passengers an advance warning during the morning. I either faced the option of waiting another hour for the next train or getting back on the Metro system, paying higher fares and asking my wife to come get me at the last stop on the Orange Line. So VRE cost me money to ride a public transportation system I hate, and inconvenienced my wife, our kids and me. That’s no way to win the loyalty of customers. I’ll keep taking VRE because it’s still my best commuting option, but I won’t be singing the agency’s praises in my tweets or on Facebook any more. Filed under: D.C. Commuter Diary and Travel Comments: 3 Comments |
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Posted on 06.28.10 by Danny Glover @ 9:35 pm
Higher rates of up to 18 percent took effect over the weekend for commuters, tourists and others using the public rail system in the nation’s capital. For me that means 20 cents more per ride for three measly stops. That may seem like chump change, but it adds up quickly — 40 cents a day, $2 a week, $8-plus a month and almost $100 a year. Worse than the rate hikes, though, are the simultaneous, perpetual declines in commuting quality. The Metro system has a hard-earned reputation for shoddy service that plummets in reverse proportion to fare increases. Trains are forced out of service at the height of rush hour; escalators are taken out of service for months; operators don’t give passengers time to board before closing the doors; and cars feel like saunas because of broken air-conditioning. I’ve experienced all of these problems in the few weeks since Metro finalized the latest fare increase — and remember, I only travel between three stops! I took the picture in this entry several days into June and posted it to Twitter to try to embarrass Metro into action on an escalator that already had been broken for weeks. Metro’s response: It changed the date on the sign to say July, and still no workers have begun work on the project. Unfortunately, we riders are at the mercy of Metro officials who realize most of us have no better option than public transportation if we want to get into the city cheaply and relatively quickly. For years I’ve been saying that the day it becomes cheaper to drive into the city is the day I stop taking Metro (and now Virginia Railway Express). But with higher gas and parking prices, that day never comes. Filed under: D.C. Commuter Diary and News & Politics and Travel Comments: 1 Comment |
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Posted on 06.23.10 by Danny Glover @ 6:38 pm
I’m stuck on the train bridge halfway across the Potomac because of a disabled VRE train ahead of us a few miles. We’re going to have to stop and pick up those stranded passengers. It’s going to be a long commute home — but at least I have a seat on an air-conditioned train. And hassles like this have been far rarer on VRE in my limited experience this year than in D.C.-area traffic over my previous 19 years of commuting by car and Metro. Filed under: Human Interest and Travel Comments: None |
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Posted on 02.08.10 by Danny Glover @ 4:43 pm
I drive a Toyota, and I must admit that my first instinct as a father was to call my local dealer and ask whether my car is safe to drive. But my second instinct was to remember that LaHood is a bureaucrat who needs to justify his existence, and what better way to do that than a little fear-mongering. So today I did the opposite of what LaHood recommended. I took my recalled Corolla for a long drive on post-blizzard roads and into West Virginia. My son and I survived. The lesson for Americans: Ignore bureaucratic fear-mongers like LaHood. Their attempts to scare you are shameful power trips. Thankfully, LaHood had the character to revise and extend his remarks after a foolish statement at a congressional hearing. But the unnecessary damage to Toyota’s reputation already had been done — and I say that as a customer who isn’t too happy with Toyota right now. Filed under: Business and Government and News & Politics and People and Travel Comments: 4 Comments |
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Posted on 10.31.09 by Danny Glover @ 10:15 am
What a great name for a redneck restaurant! I’m going to have to find a good reason to drive West Virginia Route 2 between Point Pleasant and Huntington just so I can visit. Let me revise that statement: Visiting Hillbilly Hot Dogs is all the reason I need for the trip. Go to the blog of Charleston, W.Va.-based photographer Rick Lee for the rest of the photos, inside and outside the beautiful dive. (Hat tip to Don Surber) Filed under: Business and Food and Human Interest and People and Photography and Rednecks and Travel and West Virginia Comments: None |
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Posted on 09.09.09 by Danny Glover @ 1:14 am
If you want to know why I love West Virginia so, watch this video and wonder no more. It just doesn’t get any better than the Mountain State. I don’t know whether I should thank Don Surber or not for sending me the link because he sent it with this note: “Watch This. Get homesick.” It worked. I’m in desperate need of another week at Camp Appalachia. Filed under: Travel and Video and West Virginia Comments: None |
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