VRE Confessional
Posted on 08.20.10 by Danny Glover @ 6:25 pm

Truer words about Virginia Railway Express were never spoken than these by VRE chief executive Dale Zehner in the latest “Train Talk” e-mail distributed yesterday: “This summer has been a difficult one for VRE staff and riders alike.”

In a span of less than two months, I earned seven free-ride certificates because of lengthy VRE delays. Two were the result of train breakdowns ahead of the one I was riding and a third was caused by a power failure on my train. Flash-flood warnings forced VRE to putt along at about five miles an hour during two other commutes. I’ve forgotten what caused the other two delays.

All but two of the delays occurred in the evenings, so they seriously cut into my family time during the week. All told, I lost more than seven hours of my life, basically an extra work day, because VRE couldn’t get its act together.

Before all the troubles started, I was a VRE fan; now I’m a perpetual critic of the system, on this blog, Facebook and my Twitter account (@Danny_Glover). I hope Zehner was serious when he wrote this:

Don’t think for a second that I take your loyalty for granted, because I don’t. No one at VRE does. You are the driving force for what we do here at VRE. I pledge to you that VRE is determined to make improvements, earn back your trust in us to get you to work and home, safely and on-time.

VRE already has lost my loyalty — the only reason I’m still riding is because I’d lose at least twice as many hours of my life driving into Washington or to the Metro every day — and it definitely will have to earn my trust again.


Filed under: Business and D.C. Commuter Diary and People
Comments:

No Comments »

No comments yet.

RSS feed for comments on this post. TrackBack URI

Leave a comment

Line and paragraph breaks automatic, e-mail address never displayed, HTML allowed: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>

(required)

(required)



The Redneck Report


Featured Entries

Recent Entries

Categories

Syndication
RSS 2.0
Comments RSS 2.0
WordPress

Social Networks

Search
Archives
August 2014
July 2014
June 2014
April 2014
March 2014
February 2014
January 2014
December 2013
November 2013
October 2013
September 2013
August 2013
June 2013
May 2013
April 2013
March 2013
February 2013
January 2013
December 2012
November 2012
October 2012
September 2012
August 2012
July 2012
June 2012
May 2012
April 2012
March 2012
February 2012
January 2012
December 2011
November 2011
October 2011
September 2011
August 2011
July 2011
June 2011
May 2011
April 2011
February 2011
January 2011
December 2010
November 2010
October 2010
September 2010
August 2010
July 2010
June 2010
May 2010
April 2010
March 2010
February 2010
January 2010
December 2009
November 2009
October 2009
September 2009
August 2009
July 2009
June 2009
May 2009
April 2009
March 2009
February 2009
January 2009
December 2008
November 2008
October 2008
September 2008
June 2008
May 2008
April 2008
March 2008
February 2008
December 2007
November 2007
October 2007
May 2007
January 2007
July 2006
April 2006
March 2006
September 2005
August 2005
June 2005
April 2004
March 2004

Blogroll

Blogs I Read

Enlightened Reads

My Other Blogs

Redneck Reads

Video Stops


Copyright © 2014 Danny Glover. All rights reserved.
Site by Three Group